How Long Does it Take for My Order to Ship?
trofeodirtrack.com ships all orders as quickly as possible using FedEx or US Postal Service. Kindly note there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, kindly contact customer service for help in choosing the right shipping method to receive it on time.
Shipping Deadlines: Orders received before 12 pm PST Monday to Friday will begin processing that day, orders placed after 12 pm PST, on the weekend, or on observed holidays will begin processing the following business day.
Timeline: FedEx 2-Day will be delivered 2 business days after it has been received from our warehouse. Ground options will be delivered within 10 business days of pickup.
Due to COVID-19 safety regulations, shipping may be slightly delayed. We appreciate your understanding and patience
Can I Cancel My Order?
We work very quickly to ship out orders and start processing them once the order is placed. To cancel an order, please contact customer service by e-mail at [email protected]. Kindly note we cannot guarantee the order can be cancelled. We are available Monday through Friday from 9:00 AM to 6:00 PM Pacific Time excluding holidays.
My Order Says "Delivered" but I Can't Find It!
First, check with neighbors and all possible areas that your courier could have left the package (i.e. hiding spots, front desk, mailroom, corridor, back door, etc.) If you are still unable to locate it, please contact us right away at [email protected]. We can start an investigation for your missing package with FedEx, US Postal Service (USPS) or UPS.
Do You Price Match?
Yes, we will honor price matching for authorized online trofeodirtrack retailers with active links to the product in the same color, size, and style at the time of purchase.
To request a price match, please email us at [email protected]. Our policy requires the following information in order to verify a price match.
The price match must be on merchandise of identical style, color, and size advertised as in stock on the authorized retailer's website. Merchandise cannot be final sale on the retailer’s website. This cannot be combined with other sales or promotions.
The retailer's discount must be visible on their website.
We want you to be completely satisfied with your trofeodirtrack.com order, thus we will accept your return of product in original condition with all tags attached within 30 days of receipt of your order. Your refund will be in the same form as the original purchase. Shipping and handling charges are non-refundable. To initiate a return, visit our Return Center.
Please note, we only accept returns that were purchased via this website. trofeodirtrack will not accept product(s) returns that were purchased at Sanctuary Clothing specialty stores, secondhand stores, or other retailers.
All items marked FINAL SALE cannot be exchanged or returned at any time.
Swim We’re unable to process returns for swimwear that have been worn or are returned in a soiled condition. All swimwear must be in new and unused condition with sanitary strips in place.
Have a Question or an Issue? How do I Reach You?
We love to hear from our customers! We offer multiple ways to reach us: Live Chat, Facebook Messenger, and email at [email protected]
I Received a Damaged/Defective Item That I Purchased From trofeodirtrack.com
We will take back any damaged/defective item that was purchased from trofeodirtrack.com for a refund within six (6) months of its original sale. Please contact our Customer Success desk at [email protected].
Kindly note we are not able to take back damaged/defective item(s) not purchased directly on trofeodirtrack.com. Please contact the merchant of purchase to inquire on their policies.
Can I Return an Item Not Bought On trofeodirtrack.com?
trofeodirtrack.com will not accept orders that were purchased in trofeodirtrack specialty stores, secondhand shops, or other retailers.
Where is My Refund?
Please allow two (2) weeks for us to receive your return package. Once delivered to our fulfillment center, you can expect your return to be processed within ten (10) business days, depending on your banking institution.
I'm Using an International Credit Card But Want to Ship to the U.S.
trofeodirtrack.com is unable to accept international credit cards or any type of payment that has a billing address outside of the U.S. The order will have to be placed through International Checkout even if it's being shipped within the United States. Free Shipping applies to all orders within the continental U.S.
How do I Redeem a Gift Card?
trofeodirtrack.com gift cards and merchandise credits are able to be redeemed online. Please enter the gift card where noted at checkout.
Who do I Contact for Press Inquiries?
Kindly contact [email protected] to be placed in touch with our Marketing & PR department.
DO YOU HAVE ANY CURRENT PROMOTIONS?
Yes, our Friends and Family promo. Valid from Wednesday, April 20, 2022, to Monday, April 25, 2022, until 11:59 PM PST. 25% off select full-price items, not valid on sale items, additional exclusions may apply. BFF25 must be used at checkout to receive a discount. Taxes payable after discount is deducted. Offer not valid on previous purchases. No price adjustments will be given. Cannot be combined with any other promotion or coupon code. Terms of promotion are subject to change.